Our Contacts

If you require selected over-the-counter services, such as on-the-spot printing of transcripts and student status letters and certification of NUS documents, you can drop by Student Service Centre (SSC), Office of Student Affairs.  These services will be provided by SSC until 22 January 2025.

SSC’s address and operating hours are available here.

Wef 23 January 2025, such services will be carried out at the Office of the University Registrar.  More information will be provided later.  

Category of Enquiry Mode of Enquiry
Commencement – Including Ceremony or Conferment Submit email to commencement@nus.edu.sg
CourseReg – Course Registration Refer to link here
Degree Scroll – Including Collection or Replacement Submit email to ourbox2@nus.edu.sg
Degree Verification Submit email to degverify@nus.edu.sg
DET – Diagnostic English Test for Graduate Students Submit email to det@nus.edu.sg
DYOC Group – Design Your Own Course – Group Submit enquiry through form here
DYOC MOOCs – Design Your Own Course – MOOCs e.g. edX MOOC, AI for Industry by AISG Submit enquiry through form here
Examination Submit email to examinations@nus.edu.sg
NG Student – Non-Graduating Applicant or Student (Incoming Exchange Student / Fee-paying Research Student) Matters Submit enquiry through form here
QET – Qualifying English Test for Undergraduate Students Submit email to qet@nus.edu.sg
Registration for UG Freshmen - Registration Matters for Incoming Undergraduate Students Submit email to ugregistration@nus.edu.sg
S/U - Satisfactory/Unsatisfactory Option Submit enquiry through form here
Student Card Replacement Submit email to regbox24@nus.edu.sg
Student Status or Alumni Certification Letters Submit email to regbox22@nus.edu.sg
Transcript Submit email to transcript@nus.edu.sg
UG or GD Student – Other Undergraduate Student or Graduate Student Matters Submit enquiry through form here

Operating hours (Singapore time):
  • Monday to Thursday: 8.30am to 6pm
  • Friday: 8.30am to 5.30pm
  1. Examination/Qualifying English Test (QET)/Diagnostic English Test (DET) - (65) 6516 6269
  2. Graduation (commencement/conferment/degree scroll/transcript) - (65) 6516 2304
  3. Non-Graduating Registration or Programme (exchange student / fee-paying research student) - (65) 6516 1476